Final Arch 24-25 pages - Flipbook - Page 24
Focus on: Louis,
Reception and Outreach
Health Engagement Worker
I 昀椀rst started in homelessness
services as a volunteer in 2015
but got a job at one of our closest
partners, Justlife as a Health Engagement Worker in 2017.
For the 7 years I was at Justlife, I spent a lot of time here at the
Arch surgery with patients I was supporting, and very much
felt like a fellow Arch colleague.
One of the brilliant privileges about these kinds of roles is
being able to be a part of people’s journey of engagement
with their healthcare, rebuilding trust with professionals
and in turn, pride within themselves. Arch always stood out
as consistently being kind, 昀氀exible and human, and many
patients I worked with took great strides forward thanks to
the way they were treated here. I was very excited when the
opportunity arose to join the team at Arch last year and am
extremely proud to work here.
Variety is extremely important to my daily life, and thankfully
I have two jobs here to keep my week varied. I work with
the admin team on Reception and as a Health Engagement
Worker on the Outreach team. The two roles enrich each
other and the reception role in particular highlights how
well the whole organisation works as one team. Every role
feels clearly de昀椀ned, valued by others, and processes
make sense.
Although the job title is the same, Health Engagement Work
is di昀昀erent in this role; at Justlife I had a 昀椀xed caseload of
clients I supported, whereas at Arch we are able to respond
acutely to the support needs of our patients, so the patients
I see and support vary every day. Brighton is a special place
with a strong network of frontline workers in homelessness
- I really value being able to work closely with so many other
services around the city.
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