Final Arch 24-25 pages - Flipbook - Page 16
Our Services
Outreach team
The extended Outreach service has
now been running for three years. The
team is made up of a GP, an Advanced
Nurse Practitioner (ANP), and a Health
Engagement Worker (HEW).
Arch Outreach aims to deliver healthcare
to those who cannot access mainstream
health services. Many of our patients
experience mental health challenges,
substance use, or self-neglect. Referrals
come from Arch surgery sta昀昀, CGL SOS,
and accommodation providers across
the city. In addition, we run monthly dropin sessions at the Clocktower Sanctuary
and Jubilee Library. We also visit people at
their sleep-sites, in their accommodation,
or meet them in a local café.
Building Trust
A big part of our work is establishing trust.
Often, small acts of kindness go a long
way: bringing someone their favourite
drink, gifting an Arsenal calendar to help
someone remember their appointments,
or putting together a small bag of
clothing and toiletries before a hospital
admission. These gestures can be the 昀椀rst
step toward sustained engagement.
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Our Work Includes:
Supporting GP registration
Assessing and managing a range
of health conditions, including
minor illnesses, injuries, and
long-term chronic diseases
Liaising with secondary care
teams to help patients navigate
complex appointment systems
Collaborating closely with keyworkers
and other support agencies
Referring patients to appropriate
support services
Facilitating health screenings
