Final Arch 24-25 pages - Flipbook - Page 15
Our Services
Health
Engagement
Arch works closely with our partners at
Justlife, who deliver Health Engagement
services in the community to Arch
patients. The Health Engagement team
consists of 昀椀ve outreach workers who
provide intensive, non-clinical support
to people experiencing homelessness
with speci昀椀c health needs.
The service is designed to support
individuals with signi昀椀cant and unmet
health needs, using an assertive
outreach model to engage those who
may 昀椀nd it di昀케cult to access traditional
healthcare services. The team’s work
focuses on reducing barriers to care and
improving overall health outcomes for
patients experiencing homelessness.
In addition to health-related support,
the team also assists patients with
housing and 昀椀nancial needs. Between
April 2024 and March 2025, the team
supported 110 patients to access and
improve their housing, as well as referred
them to additional support services.
Three new members of the team
have joined in the last 12 months and
have been undertaking training while
building relationships with other
support services across the city.
Some examples of the day
to day work are:
Accompanying people from hospital
to their accommodation
Ensuring people can access
prescriptions and health appointments,
including booking and attending
appointments when needed
Connecting people to mental
health, substance misuse, and
other relevant services
Advocating on behalf of patients
regarding their health needs
Supporting people to understand
and manage their health conditions
Progressing housing applications and
supporting clients to sustain tenancies
Supporting people to maximise their
income and ensure they receive the
bene昀椀ts they are entitled to
The Health Engagement Team meets
fortnightly with the Arch Nurse Director
to ensure every opportunity is taken to
improve a person’s health and wellbeing.
These meetings provide clinical advice
and support better access to healthcare
by helping outreach workers understand
patients’ health needs, which services to
contact, and expected waiting times.
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