Final Arch 24-25 pages - Flipbook - Page 10
Our Services
Surgery
Arch Healthcare is a specialist GP surgery
which actively seeks out opportunities
to support many of the most vulnerable
people in the city. The environment is
warm, welcoming and supportive to
patients and sta昀昀 alike. We have 1400
registered patients, many of whom are
known to sta昀昀 by their 昀椀rst name and
our reception team are often praised by
patients and other services for their kind
and welcoming manner. We register on
average 10 patients a week and deduct a
similar number.
Our patients are largely people currently
experiencing homelessness. This includes
people sleeping on the streets, living in
emergency or supported accommodation
or sofa sur昀椀ng. We also care for people
who have recently experienced
homelessness as well as members of the
Travelling community. Many of our patients
have a combination of physical, mental
or substance misuse conditions and
thus require specialist primary care and
attention which we endeavour to provide
with every interaction. Our clinicians are
highly trained to deliver this care, and
work closely with other healthcare
providers in the city to help ‘join up’
care as much as possible.
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Whilst a lot of people ‘pass through’
our surgery, many of our patients have
been with us for a long time. When our
patients become very unwell or die it
can be tough for the whole team. Each
month at our practice meeting we pause
to remember any patients who have died.
We also hold an annual remembrance
event to remember, to pay our respects,
and to contribute to the voices calling for
an end to the injustice of people dying
whilst experiencing homelessness. Each
member of sta昀昀 at Arch is able to access
counselling to help them to process their
own emotions and stay healthy through the
challenges of working in a service like ours.
Arch Healthcare is a challenging but
incredibly ful昀椀lling place to work. The
team are amazing, provide excellent care,
support each other when things don’t go
to plan, and celebrate the many successes
when patients 昀椀nd positive ways forward
in their lives.
“
The very best GP surgery
I have ever had. The Best
receptionist team. Best
Nurses and Best Doctors... I
wish I didn't have to leave this
surgery. It makes me almost
want to be homeless again.
Thanks for everything.
”
